Crisp

A shared inbox to bring seamless collaboration in one place

Collaborate effortlessly inside one shared inbox, centralize conversations from multiple channels, and improve first response times thanks to dedicated features.

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14 days free trial — no commitment

Let's get to know
each other

All your channels and inbound messages in one unified inbox.

Explore our shared
inbox software

Crisp's shared inbox with customer conversations, a support reply, and customer details in one workspace.
Centralize

Made to change the way you handle your customer’s communications

A shared inbox for all your inbound messages, no matter the channel.

Here are (almost) all the channels available to be centralized in Crisp shared inbox software

Collaborate

Take your team’s capabilities to the next level

Reminders

Never miss a follow-up with your leads or customers.

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A private follow-up note with a reminder scheduled for tomorrow at the same time.

Voice note

Lorem ipsum dolor sit amet consectetur. Ac lectus magna erat viverra id a pellentesque.

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Joe’s voice note with an audio player showing eleven seconds.
A customer’s delivery question routed to the right team among Sales, Accounting, and Support.

Auto-assign

Build routing rules that will fasten conversations’ assignment.

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Connect

Unlock the power of conversational experiences

Lucas Ordonéz’s contact profile with contact details and video and audio call options.

Contacts

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Auto-translate

Lorem ipsum dolor sit amet consectetur.
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Learn more
A German message automatically translated into English.

Knowledge Base

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Nec nunc arcu magna orci.

Learn more
Knowledge base answers, including how to modify personal data.
Automate

Built to adapt to your specific needs

Templated messages available for all your inbound messages, no matter the channel.

Here are (almost) all the templates you can create using our team inbox

Whatsapp Business Shared Email Inbox Telegram Line Business Viber Business Facebook Messenger Instagram DM Chat Widget SMS Inbox
Customer

Hi, I’m having trouble tracking my recent order.
The tracking number isn’t showing any information.

Generated by MagicReply (not sent yet):

I’m sorry to hear that you’re having issues tracking your order. Could you please provide me with your order number ?

Leverage the power of AI
with MagicReply

An automated bot workflow The bot asks who you want to speak to, offers Tech and Sales, branches into two Button/Input Action steps labeled Button: Sales, then replies that someone from the relevant team will be back to you. Hello and thank you for contacting us!Who do you want to speak to ?TechSalesButton/Input ActionButton: SalesButton/Input ActionButton: SalesOk, sure. Someone from our tech team willbe back to you.Ok, sure. Someone from our sales teamwill be back to you.

Create your dream workflows with automated bots

Significant things you
wouldn’t want to miss

Enterprise level-grade security

Get a complete picture of every customer or lead, including their location, activity, and more.

Up to 30 days free trial

Filter and target customers by the actions they do or don’t take in your app.

Built for mobile and desktop

Build a data-driven strategy thanks to our universal inbox.

A Crisp teammate sitting with a tablet.

Still doubting ?
Here is why you should not

Crisp shared inbox software fits the best with your requirements. We've made it easy for your company to compare Crisp Inbox with other shared inbox solution provider to show you why Crisp is a perfect choice.

Ask a questionBook a demo

Compare Crisp with

Crisp compared with Front
Feature Crisp Front
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See detailed comparison

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See their testimonials and reviews about our Shared Inbox software

See their testimonials
Rakuten customer sharing their experience with Crisp
Rakuten
G2
Offer a proactive customer support strategy to onboard customer with in-context.
Tom JohnsonCEO @ Renault
Offer a proactive customer support strategy to onboard customer with in-context, multichannel, automated messages.
Tom JohnsonCEO @ Renault
Offer a proactive customer support strategy to onboard customer with in-context, multichannel, automated messages.
Offer a proactive customer support strategy to onboard customer with in-context, multichannel, automated messages.
Schneider customer sharing their experience with Crisp
Schneider
G2
Offer a proactive customer support strategy to onboard customer with in-context, multichannel, automated messages.
Airfrance customer sharing their experience with Crisp
Airfrance
Tom JohnsonCEO @ Renault
Offer a proactive customer support strategy to onboard customer with in-context, multichannel, automated messages.
A shared inbox brings messaging channels, customer details, and team conversations together.

What is a shared inbox software ?

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Compare the best shared inbox solutions in 2023

Looking for the best team inbox for your company? Willing to compare shared inbox market leaders ?

Here is your chance! To strengthen and accelerate your path to choose your next shared inbox, we've taken the time to compare 10+ vendors through more than 50 different criterias.

See more shared inboxes compared
Competitor 1 Competitor 2 Competitor 3 Competitor 4

How to choose your next shared inbox provider

With the explosion of communications' channels, companies have to make sure they choose the right shared inbox software for their company. To help businesses in the process, we've gathered 6 key factors.

Messaging channels including Messenger, Instagram, Gmail, and WhatsApp surround Crisp's shared inbox.

Make sure your next provider checks these boxes!

These 6 assets are here to help companies navigate the competitive landscape of collaborative inboxes.

Omnichannel

Customer communication is not only about shared email inbox anymore

Performance

Customer communication should drive insightful data through dedicated analytics

No-code

Everyone in the company should be able to get started

Scalable

Automated workflows should make your teams more productive

Affordable

Customer communication should be cost-efficient

Integrated

Your tools should be easily connected to your shared inbox

How does it work ?

  1. 1

    Connect your channel

  2. 2

    Invite your operators

  3. 3

    Answer customers on any channels

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